Refund policy
Return and Refund Policy
Damages and Issues:
Please carefully inspect your order upon receipt. If you discover that the item is defective, damaged, or incorrect, kindly contact us immediately. This prompt communication allows us to assess the issue and take appropriate steps to make it right for you.
Returns:
- You have 7 days from the date of delivery to initiate a return.
- The buyer is responsible for the return shipping costs.
- If an item is not returned in its original condition, the buyer is responsible for any resulting loss in value.
Initiating a Return:
To start a return, please contact us at info@rufusandgeorge.com
Refunds:
- We will notify you once we receive and inspect your return.
- Approval or denial of the refund will be communicated promptly.
- If approved, the refund will be automatically processed to your original payment method.
- Please be aware that the processing and posting of the refund by your bank or credit card company may take some time.
Exceptions:
Unfortunately, we are unable to accept returns for sale items or gift cards.
Questions:
For any questions or concerns, feel free to reach out to us at info@rufusandgeorge.com
Contact and Shipping address:
1731 Crossfield Drive
Lancaster, PA 17603
USA