Frequently Asked Questions

Learn more about our Rufus Ramps or Walk 'n Poo bags! Your questions answered.

Q: How high do your ramps go?
A: Our standard ramps adjust conveniently to 4 different heights, from 20”, 18” , 16” , 12” down to being flat with a size of 2-1/2 inch high x 36” long. Our large ramps reach 24" and fold flat at 2-1/2 inch high x 42" long.

Q. How quickly can I expect my ramp to ship?
A. All orders are shipped within 1-2 business days after they are placed, from Lancaster County Pa. We offer FREE ground shipping in the USA.

Q. What is your return policy?
A. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You would be responsible for all shipping, packaging costs.

Q. Are your Walk 'n Poo bags biodegradeable?
Yes they are! Our bags are eco-friendly and lavender scented to lock in some of those unpleasant smells! Printed with one of kind funny dog phrases to make picking up poop laughable, these extra thick bags are large for ease of use at 9" x 13".

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"I absolutely love my ramp. It is very well constructed and far surpasses the quality of any ramp offered in pet retail for the same or higher price. Ny dachshund is a little hesitant but with the help of treats has learned to trust the process. I will buying another one for other areas. I am a happy customer!"

Suzette S.

"This ramp goes above and beyond my expectations for a ramp. It’s very solid , perfect finish, great carpet to help the dog in ups and downs. You can fold it and storage anyplace. Has different adjustable levels. I have a basset mix with shepherd he weights 62 lbs and had back surgery, one disk was removed. He perfectly used the ramp from day number one after a few cookies! We can’t be more happy with this purchase."

Deborah L.

"I ordered the ramp in the Jacobean stain. It came on time. It looks great. It blends well with my other furniture unlike a lot of the commercially sold dog ramps I saw. It is sturdy and my dogs took to using it without much difficulty. Good craftsmanship."

Anju K.

"If you don't own a dog, at least one, there may not necessarily be anything wrong with you, but there may be something wrong with your life."

– Roger Caras